Privacy Policy for Skilltion

Effective Date: September 3, 2024

Welcome to Skilltion ("we," "our," "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application and website, "Skilltion," which provides an educational gaming platform for learners of all ages, from nursery to university levels. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the application or website.

1. Information We Collect

We gather various types of information to provide and improve our services. Below are the different categories of information we collect:

• Personal Information:
  When you register for an account on Skilltion, we may collect personal details that help us identify you and deliver personalized experiences. This includes your name, email address, contact information, and in some cases, age or date of birth to ensure content appropriateness. If you choose, you may also provide details about your educational institution. For paid services, we collect payment information to process transactions securely.

• Usage Data:
  We automatically collect data about how you interact with our app and website. This includes details about your device, such as the type, operating system, and unique device identifiers. We also gather log data like your IP address, the time you access our services, the pages you view, and the website you visited before navigating to Skilltion. Cookies and similar tracking technologies are employed to remember your preferences and improve your overall experience.

• Location Information:
  With your consent, we may access your device's location to offer location-based services. This could include tailoring content to your geographical region or helping you find relevant educational resources nearby.

• Children’s Privacy:
  Skilltion is committed to protecting the privacy of children. We adhere to the Children’s Online Privacy Protection Act (COPPA) and similar regulations. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover that we have inadvertently collected such information, we will promptly delete it. Parents can contact us at help@schoolcolony.com to review, delete, or stop the collection of their child’s information.

2. How We Use Your Information

We use the information we collect to deliver, maintain, and improve our services, as well as to communicate with you. Below are the primary ways we use your data:

• Account Management:
  We use your information to create and manage your Skilltion account. This allows us to provide personalized learning experiences, track your progress, and offer recommendations tailored to your educational level and interests.

• Personalization:
  Your data helps us tailor the content you see based on your preferences, learning history, and other relevant factors. This ensures that you get the most relevant educational materials, quizzes, and activities that match your learning journey.

• Transaction Processing:
  For any purchases made through the app, we use your payment information to process transactions securely. We do not store full payment details on our servers; rather, we work with trusted third-party payment processors who comply with industry standards for data protection.

• Customer Support:
  If you reach out to us for help via skilltion@schoolcolony.com, edu@schoolcolony.com, or help@schoolcolony.com, we will use your information to respond to your inquiries, resolve issues, and improve our support services.

• Service Improvement:
  We analyze usage data to understand how users interact with Skilltion, which helps us identify areas for improvement. This includes making our app more user-friendly, enhancing content quality, and optimizing performance.

• Legal Compliance and Protection:
  We may use your information to ensure compliance with legal obligations, such as data protection regulations. Additionally, your information may be used to protect our rights, prevent fraud, and ensure the security of our services and users.

3. How We Share Your Information

Your privacy is important to us, and we only share your information under specific circumstances to provide you with the best service possible:

• Service Providers:
  We may share your information with trusted third-party service providers who perform essential functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

• Legal Requirements:
  We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal process. Additionally, we may disclose information to protect our legal rights, investigate fraud, or respond to government requests.

• Business Transfers:
  In the event that Skilltion undergoes a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices regarding your information.

4. Security of Your Information

We take the security of your information seriously and implement a range of security measures to protect it:

• Administrative Measures:
  We limit access to your personal information to employees and service providers who need it to perform their job functions. These individuals are subject to confidentiality obligations and may face disciplinary action or termination if they fail to meet these obligations.

• Technical Measures:
  We use advanced security technologies, including encryption and secure socket layer (SSL) technology, to protect your data during transmission. Additionally, we store your data in secure environments that are protected against unauthorized access, loss, alteration, or disclosure.

• Physical Measures:
  Access to physical servers where your data is stored is restricted to authorized personnel only. Our data centers are equipped with state-of-the-art security systems to prevent unauthorized access.

• Data Retention:
  We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights and Choices

We respect your privacy rights and provide you with the following options regarding your personal information:

• Access and Correction:
  You have the right to request access to the personal information we hold about you. If you believe that any information is inaccurate or incomplete, you can request corrections. To exercise these rights, please contact us at help@schoolcolony.com.

• Data Deletion:
  If you wish to delete your account or personal information, you can submit a request to help@schoolcolony.com. We will process your request and delete your information unless we are required to retain it by law, such as for compliance with financial regulations or dispute resolution.

• Opt-Out of Communications:
  You can opt out of receiving promotional emails and newsletters from Skilltion by following the unsubscribe instructions in those emails or by contacting us at edu@schoolcolony.com. Please note that you may still receive non-promotional communications, such as updates about your account or important service notifications.

• Cookie Preferences:
  You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website and app.

6. International Data Transfers

Skilltion is based in Cameroon with an international office in the United Kingdom. If you are accessing our services from outside these countries, your information may be transferred to, stored, and processed in a country other than your own. These countries may have different data protection laws than your jurisdiction. By using our services, you consent to the transfer of your information to Cameroon and the United Kingdom. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website or within the app. The updated policy will be effective as of the date it is posted. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

This Privacy Policy was last updated on September 3, 2024.